Q1: How to find my order number?
A: When you placed an order, you'll get an order number on the final page and receive a confirmation message in your email, the order number usually consist of #VILA and 4 numbers such #HS1234.
Q2: How long does the shipping take?
A: There're two shipping methods here, standard shipping is free and takes about 7-21 days to arrive. And express shipping needs 3-7 days to arrive,usually before the shipment, it'll need 1-3 business days to prepare the package and ship it out, but please don't worry, we'll try to ship the packages asap.
For more info about shipping, please check here
Q3: What's status of my order?
A: Usually our system sends emails of the order status directly to the email address you left here, you can check you inbox.
Q4: How to get the tracking number and track my order?
A: Usually before the shipment, it'll need 1-3 business days to prepare the package and ship it out, once shipped out, you'll receive a email with tracking number, you can track it here
Q5: How much does shipping cost?
A: There're two shipipng methods here, both shipping fee depends on the weights. Standard shipping is cheap and not as fast as express shipipng. Usually a piece of item with weights 200g only need standard shipping around $3 and express shipping around $16.
Deails express shipping:
Orders up to $20 = $5 for express shipping
Orders of $21 - $39= $10 for express shipping
Orders of $40 - $59 = $15 for express shipping
Orders of $60 - $79 = $20 for express shipping
Orders of $80 - $99 = $25 for express shipping
Orders of $100-$119=$30 for express shipping
Orders of $120-$139=$35 for express shipping
Orders of $140-$159=$40 for express shipping
Orders of $160-$179=$45 for express shipping
...Orders over $179 is just as the above rules.
Q6: I need to Exchange/Return， what should I do?
A: We're sorry that the items don't fit or you're not satisfied with the item, please contact us to get the shipping address for exchange/return.
Q7: Does the size come true?
A: Each product here has a detailed size chart, we highly suggest you to choose as the detailed metrics such as Bust, Waist, Hips and Length size in inch, please don't choose just as the size mark here such as S/M/L/XL.
A: We do wholesale, and there're several discount coupons for wholesale orders, please check them here . btw, wholesale orders over $150 will get free express shipping(1-3 days), save over $20.
Q9: PO BOX shipping address?
A: Sorry, we couldn't deliver to PO BOX shipping address, please leave the correct shipping address in your order, if you want to fix the shipping address after you completed an order, please contact us asap at email@example.com.